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Self-delivery brings efficiency and quality
High standards in outsourced services depend on matching the right talent with the right development and service mindset. By investing in our own people, rather than relying on non-ISS teams, we can better manage risk, improve operational efficiency and transparency, and maintain consistent service quality in the workplace.
Constant learning and development counts
We believe people never stop learning. We also know that when employees deepen their expertise or broaden their skill sets, they are better equipped to grow, contribute, and build lasting careers. That is why we continue to invest in our people’s development. At every level of our organisation, our employees are given the support they need to thrive in our culture so they can make a positive impact in yours.
Upskilling teams means more flexibility
By offering a variety of skills-building and career development opportunities, we help our people become more flexible across teams. For example, a receptionist may support as a host during peak lunch hours, or a cleaner with maintenance training may assist with basic workplace repairs. This kind of cross-functional capability is one reason customers often describe ISS as bringing a holistic, 360-degree approach to the workplace.
Global knowledge
Through development and experience, our people gain knowledge and skills they can share across our global community and apply for our customers. Whatever the challenge, there is a strong chance we have encountered something similar elsewhere in the world and incorporated those lessons into our learning and development programmes and standard operating procedures.
Integrated Facility Services
By bringing cleaning, technical, security, property and asset management, and workplace services together under one partner, we deliver consistent quality, cost efficiency, and sustainable outcomes tailored to your business.
Specialist Cleaning
Our hygiene, deep cleaning, and disinfection services are designed to meet your specific requirements as well as relevant safety guidelines and regulations.
Specialised Security
We design and deliver security solutions that help safeguard your people and assets while supporting day-to-day operations.
Electrical & Mechanical Engineering Services
Keep your business running efficiently with maximum uptime, supported by 24/7 technical assistance that helps ensure compliance and protect asset value.
Property & Asset Management
We manage over 70 million sq ft through certified experts who deliver tailored solutions in tenancy, maintenance, risk management, and community care.
Workplace & Support Management
We connect people, place, and productivity through strategic workplace management solutions designed to help your workplace perform better.
People Stories
Cheng Kwok Ming: From an act of service to saving a life
A newborn baby with a high fever and severe cramps is a terrifying prospect for any parent. When it happened to one of his residents, Cheng Kwok Ming, ISS Senior Security Guard at Villa Lotto in Hong Kong, immediately stepped in. His quick thinking ensured life-saving urgent care in a moment of crisis. At 61 years old, Cheng Kwok Ming, who was recognised as a finalist in this year’s Global Apple Awards, is the first point of contact for residents and visitors at Villa Lotto in Hong Kong. As an ISS Senior Security Guard, his impact reaches far beyond security. Each day requires him to stay alert, show care, and make quick decisions. For Ming, the goal is simple: to create a safe, welcoming space where people feel at home.
People Stories
Anita Chan: Barclays Management Team
On July 2025, a medical emergency unfolded at the Barclays office when a client fainted in the restroom. With no female security staff available, Anita immediately stepped forward. She delegated her duties to her team, accompanied the client in the ambulance, and stayed until she was safely home and in good spirits. Her quick thinking and compassion not only safeguarded the client’s wellbeing but also embodied the ISS spirit of putting people’s safety first.
People Stories
Kirsten Hui: Property & Asset Management Services Team
In April 2025, Kirsten showed remarkable compassion and presence of mind when a colleague at Tin Ma Court failed to report for duty. Sensing something was wrong, she quickly reached out to the colleague’s family, alerted the management office, and encouraged the family to involve the police. Her decisive actions led to the discovery that the colleague had peacefully passed away in his sleep. Kirsten’s empathy and professionalism reflect the very best of ISS values — demonstrating care, responsibility, and humanity in moments that matter most.
People Stories
Lina Wu: Office-based Real Estate Team
Joining ISS in May 2025 through the government’s Enhanced Supplementary Labour Scheme, Lina faced the challenge of adapting to a new culture and environment in Hong Kong. Despite being new, she quickly embraced her role as a restroom cleaner with dedication and professionalism. Within just two months, Lina achieved a perfect client review score of 100 — a remarkable testament to her adaptability, commitment, and pursuit of excellence. Her journey reflects the strength and resilience of our people, showing how determination and care can overcome challenges and inspire success.