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Our people care about the people they support, always adding a human touch to create places that deliver and delight. Every ISS person in every customer facility is one of us–trained, equipped, motivated and working to high standards. Working with customers day by day, side by side, we come to understand every aspect of the user experience. We deploy data, insights and knowledge to develop innovative strategies and intelligent solutions to meet the intricate realities of service delivery. This helps us manage risk, reduce cost and ensure consistency.
As a global company with a heritage of fairness, equality and inclusion, we empower all of our people to deal with problems and opportunities when they arise. Our values shape who we are and what we do and reinforce our commitment to our clients and the people we serve. Guided by them, we see it as our job to help our customers achieve their purpose. Whether it’s hospitals healing patients, businesses boosting productivity, airports transferring passengers or manufacturing sites producing goods, we’re there to help. People make places and places make people.
Our values
All ISS people are guided by a shared set of values that shape our culture, behaviour and approach to customer service.
Our legacy
Connecting people and places since 1901, guided by the values that shaped ISS from the beginning.
Our commitment to ESG
We are committed to championing sustainable workplaces and making a positive impact on the planet and the communities we serve.
Our culture
Experience a culture where everyone belongs, contributes and has the opportunity to grow and makes a meaningful difference.
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Leadership & management
Meet the global and country leadership team shaping our direction and reinforcing our values across ISS worldwide.
ISS Speak Up
Our Speak Up culture enables everyone to raise concerns safely and supports integrity across ISS.
Unity
We trust each other and believe in creating equality, inclusion and a sense of belonging for all – a culture where everyone can be their authentic selves. We trust.
That includes building diverse talent and teams, creating space for collaboration, as well as leaning on and learning from one another. We know that when we act together, we deliver a better experience for our customers and their communities. Only together and united, can we deliver on our purpose.
Honesty
Our honesty is non-negotiable. We respect our customers, our colleagues and our company. We respect.
We have a proud heritage of fairness, equality and inclusion. Every day, we strive to create a culture of open communication and collaboration, where differences and individual contributions are respected and celebrated.
Responsibility
Indifference is immoral. We care about what we do and for whom we do it. We care.
The health and well-being of our people and those we serve is our number one priority. We want our people to be happy,
to feel valued and to thrive. This means putting all our efforts into creating safe and nurturing working environments and enhancing the communities we work within.
Entrepreneurship
Action speaks louder than words. All our employees have a ‘license to act’ and are expected to do so. We act.
At ISS, we lead by example. That means empowering people to act and innovate - whether that be to suggest improvements and better ways of working, or to call out behaviour which undermines our vision and values. Our people know they are empowered to do the right thing.
Quality
We are professionals with a passion for quality. We deliver on our promise. We deliver.
Our people are part of one big global family that all share the same purpose – delivering exceptional service experiences.
We provide a skilled, empowered and motivated workforce who seek to deliver the highest standards 24/7, 365 days a year.
People Stories
Ayşe Şahin: How a haircut helped restore a young patient’s confidence
Facing cancer is a huge challenge for anyone, and when a teenage girl in hospice care started losing her hair due to treatment, Ayşe Şahin, from the ISS Catering Services team at Kayseri City Hospital in Türkiye knew she could help.
