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We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

News
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ISS New Generations - Shape the Future

In Hong Kong, there are more than 49,000 young people with age from 15 - 29 are unemployed*. ISS, as one of the largest private employers in Hong Kong, we strive in promoting youth employment and development as part of our corporate social responsibilities. This year, ISS team up with trusted local organisations - Generations Hong Kong in youth employment and through the program, ISS Hong Kong had successfully employed over 21% of generation graduates with over 91% retention rate as at December 2018. Mr. Alfred Tse, Associate Director of People & Culture said: “We first touched based with Generation Hong Kong in early this year and I was impressed with the program mission to empower young people to build thriving and sustainable careers. We want to do something to support and help the new generations not just solving the problem of manpower shortage or manpower aging, but most importantly I believe the aspirations, attitudes and abilities of youngsters will shape the future direction of our company and our city - The ISS New Generations.

“Generation X CLAP for Youth @ JC”, the pre-employment training program that jointly organized by Non-Governmental Organization Generation and Hong Kong Jockey Club. Understanding talent mismatching problem causes the increase in the unemployment rate, the program aims to provide around 4 to 12 weeks of training for age 18-29 young talent who are interested in customer services. “Through the partnership, we have arranged different kinds of workshop, training, site visit and seminar sharing to Generation student to give them more operation knowledge and industry exposure. Our training focuses on one of our key strategic game changer ‘Services with A Human Touch’ that create and inspire the students’ awareness of the importance of meeting and exceeding customer expectations. I am glad to be part of this meaningful project and the passion from the students which inspired me a lot” Mr. Alvan Law, Business Partner of People & Culture.

The program was successfully organized 4 cohorts of customer services courses, and ISS has recruited 11 generation graduates in 2018 and receiving excellent feedback from the students. “I am Customer Services Ambassador at 700 Nathan Road. The most impressive of the program for me is the ISS culture “The Power of the Human Touch” which let us how to make a difference, how to create real value for customers. Through the training, a role-play session that helps me a lot on how to handle and solve unpredictable situations. The working environment is nice, colleague are friendly, and I feel being cared to work in ISS.” Ms. Fion Choi, the graduate of Generation Cohort 1.

Another graduate Mr. Sunny Kwan said “I was very excited to join ISS, I have worked in ISS for more than 3 months as an Assistant Facility Services Officer. I face full of challenge every day and I learn a lot of facility management knowledge, I am glad to join the program as we’re not just learning job skills, we’re joining a valuable network of mentors and peers that we can rely upon throughout our career. ”

Ms. Renata Loo, Director of People & Culture: “To attract the young talent, People & Culture has implemented a series of program working with different partners to foster youth development and employment. We see the positive outcomes of the program on how to help the student identifying and exploring their personal strength and how it can successfully transfer their skills to the real employment world. We believe youth development is one of our key development strategies, we are not just helping young people to build thriving and sustainable careers, and we are providing the highly skilled, motivated talent and creating value to our customer.”

*Census and Statistics Department, HKSAR. (2018, Dec 18). Table 2.1: Unemployed persons by age and sex. https://www.censtatd.gov.hk/hkstat/sub/sp200.jsp?productCode=B1050001